Access Information | Kings Place

Event Calendar

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Cello Unwrapped

Travel to Kings Place

Access Information

We aim to make your visit to Kings Place as comfortable as possible. Below you can find out more about our access services and facilities. Alternatively Download our Full Access Guide.

To help us give you the best possible experience, please inform our Box Office team of your access requirements, by either emailing access@kingsplace.co.uk or by calling 020 7520 1490.

Booking Accessible Tickets
To help us provide you with the best possible service and to ensure the best choice of suitable locations within our Halls, we advise you to book your tickets in advance. Please advise the Box Office of your access requirements when booking.

Wheelchair Access
Kings Place is fully accessible for wheelchair-users, with lifts from ground floor to the concert level, and multiple wheelchair-accessible toilets.

Access Parking
Kings Place has no dedicated public or access parking. Limited parking is available to visitors in the surrounding streets.

Blue badge holders, or the driver of a passenger holding a valid badge, can park on Crinan Street in any of the ‘Residents Only’ or ‘Pay & Display’ bays for an unlimited time. Crinan Street runs adjacent to Kings Place and offers street level access to Kings Place. Crinan Street also has one single bay with a yellow line, where Blue badge holders can park for up to three hours, providing the clock card is displayed and set at the time of arrival.

Please ensure that your badge, and if applicable your clock, are displayed on the dashboard with all information clearly visible.

Drop off and Pick up Point
Coaches and taxis may set down and collect passengers in Crinan Street. The Drop off and Pick Up point is located at the corner of Crinan Street and York Way, parallel to the Santander Cycle docking station, and directly adjacent to Kings Place.

Crinan Street is a one-way street, so needs to be accessed via Wharfdale Road (see map). The main entrance to Kings Place is 100 yards from the drop off point, and has all step free access to the ground floor foyer.

Assisted Hearing Facilities
There is an induction loop at Box Office to assist hearing-aid users. An infrared system is available in both Hall One and Hall Two. Two types of hearing enhancement are available – headsets for audience members who don’t use a hearing aid, or neck loops for use when hearing aids are switched to the ‘T’ position. Headsets are available on the day of a performance from any member of our Front of House team. Alternatively they can be pre-arranged for collection by contacting the Box Office team in advance.

Assistance Dogs
Visitors are welcome to take assistance dogs into the Halls or they can be left with a designated member of staff who will provide fresh drinking water and a comfortable place to reside whilst you enjoy the performance. Please inform the Box Office team if you would like your dog to remain with you in the auditorium during the performance, and we can advise the best seating location.

We also welcome participating in assistance dog training. Please contact 020 7520 1490 or email access@kingsplace.co.uk

Re-admittance
We will do our very best to accommodate those needing to leave the auditorium during a performance due to a medical need. Depending on availability and the nature of the performance, this may mean temporary re-location at the rear of the Hall until a suitable pause in the performance.

Evacuation and Refuge Points
Refuge points for customers with limited mobility are located throughout the building. In the event of an emergency evacuation, the Front of House team will escort you to the nearest available refuge point before assisting you out of the building.

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