We aim to make your visit to Kings Place as comfortable as possible. We recommend joining the Kings Place Access Scheme, which will enable you to book access tickets online and will ensure our team can offer you the best possible experience when visiting Kings Place. If you are not signed up to our Access Scheme, please inform our Box Office team of your access requirements when booking in person or on the phone.
You can download our Kings Place Access Guide. If you need this brochure in an alternative format, please contact our Box Office.
Our box office is currently open Monday to Friday between 1.30pm – 5pm and in the two hours prior to the first performance of the day. Should you have any access enquiries, please call us during opening hours on 020 7520 1440 or e-mail us at info@kingsplace.co.uk to discuss your preferences and requirements.
Watch our Access Information video:
Joining the Kings Place Access Scheme will allow you to book access tickets online at any time and specify any access requirements that you would like our team to be aware of. Please be assured that if you do not wish to join our Access Scheme, we can still offer you these ticket types and seats, but booking will need to take place over the phone or in-person with our box office team.
Kings Place offers an essential companion ticket for disabled customers who require additional support or assistance to facilitate their visit and who would be otherwise unable to attend our events. This complimentary ticket is available to book online for those who have joined our Access Scheme or you can book this over the phone or in-person with our box office team during opening hours.
Hall One is the largest of our venues and seats 420 people. The Stalls floor of Hall One is situated on the Concert level (level -2, basement level) and the Balcony floor is situated on the Gallery level (level -1, basement level). These floors can be reached via the main lift in the ground floor foyer. When attending a concert in Hall One the level and door you will need are printed on your ticket.
From the Concert level there is flat access to the two wheelchair user spaces at the back of the stalls, via the stalls east or stalls west doors. There is sloped access to the two wheelchair user spaces at the front of the stalls. If you wish to avoid the slope to the wheelchair spaces at the front of the stalls, please ask a member of staff to assist you in reaching the access lift. There are no steps to any seats in the stalls.
There are 7 steps from the outer balcony door to the inner balcony door, and there is a platform lift to the inner door for wheelchair users or audience members with limited mobility. The balcony wheelchair user space is reached through the Balcony north inner door, and there is flat access to the wheelchair user space.
Both Hall Two and the St Pancras Room have level access from the Concert level foyer. Flexible seating means that wheelchair users can be accommodated depending on their preference.
Please mention your requirements when booking seats so we can try and seat you towards the front of the auditorium.
A magnetic induction loop is available in Hall One and the St Pancras Room. To use this induction loop, audience members should switch their hearing aids to the ‘T’ position in order to pick up the magnetic signal.
In Hall One and Hall Two, audience members who do not use a hearing aid (or whose hearing aids do not have a ‘T’ setting) can access our infrared system via a necklace receiver and headset. In Hall Two, audience members whose hearing aids have a ‘T’ setting can access the infrared system by using a receiver necklace and a mini/personal magnetic loop. Audience members should switch their hearing aids to the ‘T’ position to pick up the personal loop’s signal. Receivers, headsets and personal loops can be requested on the day from any member of our Front of House team or pre-arranged for collection by contacting the Box Office team in advance.
At the main entrance of the building there are two accessible doors operated by large push buttons at wheelchair height on either side of the manual revolving doors. There are two additional accessible doors operated by large push buttons at wheelchair height which are accessible via the canal entrances.
Kings Place has step free access at the front of the building via York way and step free access by the canal entrance via Crinan Street.
Visitors are welcome to take assistance dogs into the Halls or they can be left with a designated member of staff who will provide fresh drinking water and a comfortable place to reside whilst you enjoy the performance. Please inform the Box Office team if you would like your dog to remain with you in the auditorium during the performance, and we can advise the best seating location. We also welcome participating in assistance dog training.
The Front of House lift (1050mm wide x 1350mm deep) has automatic doors, tactile buttons, and voice announcements. The lift serves the ground floor (0), gallery level (-1) and concert level (-2). There are two larger lifts for larger wheelchairs and mobility vehicles. Please ask a member of Box Office staff for assistance in reaching the lifts.
Accessible toilets are located on the ground floor (at the top of the stairs to gallery level), balcony level (at the bottom of the stairs from the foyer to gallery level) and concert level (between the concert bar and cloakroom).
Blue badge holders, or the driver of a passenger holding a valid badge, can park on Crinan Street in any of the ‘Residents Only’ or ‘Pay & Display’ bays for an unlimited time. Crinan Street runs adjacent to Kings Place and offers street level access to Kings Place.
Crinan Street also has one single bay with a yellow line, where Blue badge holders can park for up to three hours, providing the clock card is displayed and set at the time of arrival. Please ensure that your badge, and if applicable your clock, are displayed on the dashboard with all information clearly visible.
If you have any specific requirements or additional queries please contact our Box Office staff before your visit by email to this address: info@kingsplace.co.uk.