Kings Place is committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003, and, from May 2018, the General Data Protection Regulation (GDPR).
We respect your privacy and we are committed to protecting your personal information as that term is defined in the Act (‘Information’). We comply with the principles of the Act and aim to maintain consistently high levels of best practice in our processing of your Information.
Kings Place is an independently-funded arts and conference venue in King’s Cross. Our income comes from ticket sales, venue hire, commercial partnerships, sponsorships and individual donations. Kings Place is a Charity Registered in England and Wales, number 1107839.
We collect your title, name, contact details including postal address, email, phone numbers. We collect transaction history but never store your whole card number, although we may keep a note of the last four digits to help us identify transactions.
Details of visits to our website including traffic data, location data, operating system, browser usage, and the resources that you access. Other background personal information you provide to us (for example when you apply for a job, tell us your story, provide a reason for making a donation or correspond with us).
We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as purchasing a ticket.
We may also collect information from publicly available sources as part of our fundraising practice. This may include obtaining information from individuals working on our behalf such as our board or through prospect research organisations.
When you purchase a ticket, reserve/book a table at the Rotunda Restaurant at Kings Place, purchase something on our website, sign up for our e-newsletter or to receive our publications, update your preferences on our website, make a donation or communicate with us,
If you call our Box Office to arrange access requirements (for example if you require wheelchair access, audio description, BSL interpretation, or any other access requirement at Kings Place) we may detail this on your account to help us support this request.
It’s our promise to you for it to be clear when we collect your data and not to do anything you wouldn’t reasonably expect with it. If you make a purchase, or give a donation we usually collect your title, name, contact details and your bank or credit card information (if making a transaction). We process personal information for certain legitimate business purposes, which include some or all of the following:
Once you’ve registered on our website, you can visit the My account section to choose whether you would like to receive marketing communications from Kings Place by email and/or post. Once you have an account, you can manage your preferences at any time. We will not contact you for marketing purposes unless one of these boxes is ticked. We will include opt-out instructions in any marketing or fundraising communications you receive from us.
With your consent, we will tell you about events, concerts, restaurant offers, and information about our site. We may be in touch with you about opportunities of legitimate interest if your contact information is publicly available. Occasionally, we may include information in these communications from partner organisations or organisations who support us. We make it easy for you to tell us how you want to hear from us (by logging onto our website and updating your preferences in the ‘My Account’ section) or by telling our Ticket Office team over the phone or in person. You can opt-out of these marketing communications at any time – every email sent to you will tell you how to do this.
We do not sell personal details to third parties for any purpose. We will only share personal details for the purposes of marketing if you have given explicit consent for us to do this. But if we run an event in partnership with another named organisation, your details may need to be shared in order that they can help us run the event.
If you have opted out of marketing communications, we may still get in touch with you for non-marketing/customer-relations purposes.
Whenever we process data for these purposes we will ensure that we always keep your personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so you can update your preferences My account. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.
Kings Place Music Foundation is committed to fundraising best practice and we abide by the Fundraising Regulator’s key principles and behaviours of a fundraising organisation: to be legal, open, honest and respectful. We undertake the required activity to comply with relevant law and regulations, including the General Data Protection Regulation, Proceeds of Crime Act, Tax and Gift Aid legislation and Charity Commission guidance.
To support our fundraising activity, we may undertake in-house research and engage other specialist fundraising companies or consultancy to help identify potential donors. We may also collect information on your interests we have gathered from publicly available data or information you have shared with us. This may include but is not limited to newspaper websites and archives, official websites of companies, charities and other arts organisations, in addition to other publicly available providers such as LinkedIn.
For our Memberships terms and conditions, please click here.
As a charitable organisation dependent on fundraising, we believe we have legitimate interest in conducting fundraising activity and this is our legal basis for these activities. In some circumstances, we may contact you even if you have not given us your contact details explicitly, such as if you have made these public for the purposes of being contacted about a particular community role and we believe that you may be interested in supporting us because of that role. We don’t want to send you unwanted communications about opportunities to support us, so please inform us by email if you would prefer to opt out of these communications.
We have a duty to make sure we are spending your donations wisely and that means doing some research and analysis to inform our decisions. The Development Team monitors potential donations and partnerships for compliance and risk. Final decisions may be escalated to the Board of Trustees. It is our Board’s responsibility to act in the best long-term interest of Kings Place Music Foundation and to act prudently when deciding to accept or refuse voluntary contributions. The Board will refuse a gift if it can reasonably conclude that its acceptance may more likely be detrimental to the organisation than its refusal.
Your personal data will be held and processed on Kings Place systems or systems managed by suppliers on behalf of Kings Place. We maintain a customer relationship management (CRM) system to hold contact details and a record of your interactions with Kings Place such as ticket purchases, donations, memberships, queries, complaints and attendance at special events. Where possible, we aim to keep a single record for each customer.
Your data is always held securely. Access to customer information is strictly controlled. The CRM system can only be accessed by people who need it to do their job.
In rare cases we may need to disclose your details if required to the police, regulatory bodies or legal advisors if requested.
Our website uses cookies and similar technologies to help the site work properly, protect it from automated traffic, support ticket purchases, remember your cookie preferences, understand how visitors use the website, and measure the effectiveness of our marketing activity.
Cookies are small text files placed on your device by websites you visit. Some cookies are essential because they enable core website functionality, such as security, fraud prevention, queue management, ticket basket functionality, checkout, and remembering your cookie choices. Other cookies are optional and are only used where you have given consent.
When you first visit kingsplace.co.uk, you will be shown a cookie consent message powered by Civic Cookie Control. You can accept optional cookies, reject them, or choose which categories you are happy for us to use. You can change your preferences at any time using the cookie settings link or icon on the website.
Essential cookies are required for the website and ticketing journey to work. These cookies do not require consent because they are necessary to provide services you have requested, such as browsing the site, protecting the website, maintaining your ticket basket, managing queues for busy events, completing purchases, and remembering your cookie choices.
Essential cookies used across kingsplace.co.uk and the Kings Place ticketing journey may include:
| Cookie | Provider / Domain | Purpose | Duration |
|---|---|---|---|
| __cf_bm | Cloudflare / .www.kingsplace.co.uk | Helps identify and mitigate automated traffic, protect the website from bots, and support website security. | Around 30 minutes |
| CookieControl | Civic Cookie Control / .kingsplace.co.uk | Stores your cookie preferences so that we know whether you have accepted, rejected, or configured optional cookie categories. | Typically up to 90 days |
| CookieDetection | Spektrix / ticketing.purchase.kingsplace.co.uk | Used by the ticketing platform to check whether cookies can be set and to support the ticket purchase journey. | Session |
| QueueNumber | Spektrix / ticketing.purchase.kingsplace.co.uk | Records your place in the ticketing queue and helps manage access during busy periods. | Session |
| SessionId | Spektrix / ticketing.purchase.kingsplace.co.uk | Maintains your ticketing session and remembers what has been added to your basket. | Session |
| .ASPXAUTH | Spektrix / ticketing.purchase.kingsplace.co.uk | Supports secure account login and authenticated ticketing sessions where applicable. | Session or limited duration |
| SpektrixClientName | Spektrix / ticketing.purchase.kingsplace.co.uk | Helps the ticketing platform identify the relevant Spektrix client environment. | Session or limited duration |
Our ticketing platform is provided by Spektrix. Spektrix may set additional essential cookies required for login, basket, checkout, queue management, payment-related functionality, fraud prevention, and customer account services. These cookies are necessary to complete ticket purchases and manage your account or booking.
Analytics cookies help us understand how people use kingsplace.co.uk. They allow us to measure page visits, traffic sources, popular content, user journeys and whether visitors encounter issues when using the website.
We use analytics information to improve the website, understand audience engagement, and make better decisions about content, events and digital services.
Analytics cookies are optional and will only be used where you have given consent through our cookie banner.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Used to distinguish visitors and support aggregated website reporting. | Up to 2 years |
| _ga_* | Google Analytics | Used to persist session state and support Google Analytics reporting. | Up to 2 years |
| _gid | Google Analytics | Used to distinguish visitors for analytics reporting. | Around 24 hours |
| _gat / _gat_* | Google Analytics | Used to manage request rates. | Around 1 minute |
The exact Google Analytics cookies set may vary depending on the visitor’s consent choice, browser settings and the Google services active on the site at the time of visit.
Marketing and advertising cookies help us understand whether our advertising and promotional activity is effective. They may be used to measure visits to event pages, ticket purchases and other website actions after someone has interacted with an advert or campaign.
These cookies may also help us build audiences, limit how often people see adverts and understand the performance of paid media campaigns.
Marketing and advertising cookies are optional and will only be used where you have given consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Used by Google advertising services to understand advertising effectiveness. | Around 90 days | |
| IDE | Google / DoubleClick | Used by Google advertising services to support ad measurement and personalisation where consent allows. | Up to 13 months |
| test_cookie | Google / DoubleClick | Used to check whether the browser supports cookies. | Around 15 minutes |
| _fbp | Meta | Used by Meta to support advertising measurement and attribution. | Around 90 days |
| _fbc | Meta | Used by Meta where a visitor arrives from a Meta advert containing a click identifier. | Around 90 days |
The exact marketing cookies set may vary depending on which advertising platforms are active, whether you have interacted with advertising before visiting the website, and your cookie consent choice.
If you reject marketing cookies, you can still use the website and buy tickets, but we will have less information about the effectiveness of our marketing activity.
Some parts of our website and ticketing journey rely on third-party services. For example, we use Cloudflare to help protect the website, Civic Cookie Control to manage cookie preferences, and Spektrix to support ticket browsing, account, queue, basket and purchase functionality.
Where third-party services are used for analytics, advertising, embedded content or other non-essential purposes, we will only allow these technologies to run where consent has been provided, unless they are strictly necessary for the service requested.
You can change your cookie preferences at any time through the cookie settings option on kingsplace.co.uk.
You can also manage or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive a warning before cookies are placed on your device. Please note that blocking all cookies may affect essential website functionality, including the ticketing journey and checkout process.
We review the cookies and tracking technologies used on kingsplace.co.uk periodically. The cookies listed above are based on our latest reviews and the technologies commonly used across the website and ticketing journey. The exact cookies present may vary depending on your consent choices, browser settings, the pages you visit, and the services active on the site at the time.
We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms.
Depending on your settings or the privacy policies of social media and messaging services like Facebook, LinkedIn or Twitter, you might give third parties (like Kings Place) permission to access information from those accounts or services.
Many of the events at Kings Place are presented in partnership with other organisations. We will let them know about your booking and share your name and contact details with them but they can’t contact you unless you have opted to do so as part of your booking online, at the Ticket Office or over the phone. We will never share sensitive information or your payment details.
To opt in or out of marketing or other communications from another organisation, you will need to get in touch with them directly. They should always provide instructions for opting out in any marketing or other communications you receive. If you need help, please contact us using the details in the ‘Contact us’ section below.
We do comprehensive checks on the organisations’ own data privacy polices before we share data with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal information they have collected or have access to.
We may share your data with a processing service acting in an accordance with our instructions strictly for analytical purposes only, and subject to all confidentiality obligations.
Examples of these organisations and third parties include our bank (in order to process Direct Debit and other payments), mailing houses (for distributing our What’s On guides), our bulk email distribution service provider, and audience analysis suppliers.
We will not otherwise share your personal information with any other third-party organisations.
You have the following rights related to your personal data:
Under the Act, you have the right to request a copy of the information we hold about you or to have this data erased. Please submit a written application to the Visitor Services Team at Kings Place, 90 York Way, London N1 9AG. We will reply to you within 30 days of receiving your request.
If any of the Information that we hold about you is incorrect, you can either:
Contact Us or change your details in the My Account section or contact the visitor services team on 020 7520 1490, who will update your details as soon as practically possible.
Please contact us if you have any questions about our privacy policy or information we hold about you:
This Privacy Policy was last updated on 7th July 2026.