A booking fee of £3.00 per transaction will be triggered in accordance with the type of tickets in your shopping basket. All tickets, including the £9.50 Savers, are subject to a booking fee, with the exemptions of flat-rate £9.50 tickets (not advertised as Savers), and any other tickets cheaper than £9.50. Booking fees do not apply to purchases made in person at the Box Office.
Why do booking fees apply?
Booking fees (per order, not per ticket) covers our Box Office administrative costs so that Kings Place Music Foundation, the charity set up to run the music spaces at Kings Place, can continue to support art and artists.
Due to the government’s latest ruling, a maximum of 6 tickets can be purchased on our website for any event per order. Groups of more than 6 will not be allowed to sit together within the auditoria.
All events are currently General Admission. To ensure social distancing, you will be seated by members of our team.
Currently tickets for Kings Place shows are only available as e-tickets, you can present your e-ticket or order confirmation at the auditorium doors.
In order to reassure customers considering making ticket purchases at this time, we have relaxed our normal terms and conditions. For more details, please refer to our page dedicated to COVID-19 (coronavirus) updates by clicking here.
What will happen if events are cancelled?
If, for whatever reason, a Kings Place concert or event is cancelled then all bookers will be contacted immediately. You will be entitled to a full refund to your original payment method.
What will happen if events are postponed?
If an event is postponed we will offer all bookers the choice of a full refund or a ticket for the new date.
What will happen if I am no longer able to attend an event at Kings Place?
If you are unable to attend an event you have previously booked for we will happily offer you a credit voucher for the value of your tickets. This can be used against any Kings Place performance in the next 2 years.
Further refund and exchange policy’s:
Kings Place Music Foundation is classed as partially exempt for VAT purposes. KPMF ticket sales are culturally exempt from VAT and therefore contain no VAT element, other than tickets for streamed events which contain VAT at either 5% or 20%.
A limited number of £9.50 Saver seats are available for every performance.
A limited number of ‘Under 14s’ £6.50 (no booking fee) and ‘Under 30s’ £8.50 (no booking fee) tickets are available for selected events at Kings Place, ranging from Classical concerts to jazz and world music – a great way to introduce children to live music and make it more accessible to young people. All events with ticket offers for children and young people are displayed here. Terms and conditions apply. Please contact the Box Office for more information.
For queries relating to your booking, please contact our Box Office team via email firstname.lastname@example.org.