Ticketing Information

Booking Fees

A booking fee of £3.00 per transaction will be triggered in accordance with the type of tickets in your shopping basket. All tickets, including the £9.50 Savers, are subject to a booking fee, with the exemptions of flat-rate £9.50 tickets (not advertised as Savers), and any other tickets cheaper than £9.50. Booking fees do not apply to purchases made in person at the Box Office.

Why do booking fees apply?
Booking fees (per order, not per ticket) covers our Box Office administrative costs so that Kings Place Music Foundation, the charity set up to run the music spaces at Kings Place, can continue to support art and artists.

Seating

All events are currently General Admission. To ensure social distancing, you will be seated by members of our team.

Delivery

Currently tickets for Kings Place shows are only available as e-tickets, you can present your e-ticket or order confirmation at the auditorium doors.

Refund and Exchange Policy

In order to reassure customers considering making ticket purchases at this time, we have relaxed our normal terms and conditions. For more details, please refer to our page dedicated to COVID-19 (coronavirus) updates by clicking here.

What will happen if events are cancelled?
If, for whatever reason, a Kings Place concert or event is cancelled then all bookers will be contacted immediately. You will be entitled to a full refund to your original payment method.

What will happen if events are postponed?
If an event is postponed we will offer all bookers the choice of a full refund or a ticket for the new date.

What will happen if I am no longer able to attend an event at Kings Place?
If you are unable to attend an event you have previously booked for, please inform us prior to the event and we will happily offer you a credit voucher for the value of your tickets. This can be used against any Kings Place performance in the next 2 years.

Further refund and exchange policy’s:

• If, due to unforeseen circumstances, a performance is cancelled or abandoned when less than half the performance has taken place a refund will be provided.
• Only tickets purchased by the Box Office or approved agents are valid for admission. Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket makes it void and the ticketholder may be refused entry.
• Some performances may have specific conditions of sale. These will be listed on the event pages for that event on this site and it is the responsibility of the ticket holder to check this before they purchase tickets.
• Tickets may be restricted to a maximum number per person for certain events.
• Kings Place reserves the right to make alterations to the advertised programme.

VAT

Kings Place Music Foundation is classed as partially exempt for VAT purposes. KPMF ticket sales are culturally exempt from VAT and therefore contain no VAT element, other than tickets for streamed events which contain VAT at either 5% or 20%.

Ticket Offers for Young People

A limited number of ‘Under 14s’ £6.50 (no booking fee) and ‘Under 30s’ £8.50 (no booking fee) tickets are available for selected events at Kings Place, ranging from Classical concerts to jazz and world music – a great way to introduce children to live music and make it more accessible to young people. All events with ticket offers for children and young people are displayed here. Terms and conditions apply. Please contact the Box Office for more information.

For queries relating to your booking, please contact our Box Office team via email info@kingsplace.co.uk.