Box Office 020 7520 1490

Our Safety Measures

Last updated: May 2021

Please see below the safety measures we have in place ready for when we are able to reopen.

We will continue to review and manage any risks and to respond to changes in Government guidelines, keeping our staff trained, and our audience up to date as much as possible. If you have any queries, please contact our Box Office team:

Please note that if you suspect you have any symptoms of coronavirus or have been advised by track and trace to self-isolate, we kindly urge you to refrain from attending events at Kings Place until you regain your health or your self-isolation period is over. Please also remember that it will only be possible to sit with those in your own household or bubble.

NHS Track and Trace: To help NHS Test-and-Trace teams get in touch, should you come into contact with a new COVID-19 case, all visitors to Kings Place will need to scan-in via a QR code before entering one of our halls. Those without the app will need to give their name and contact details (email or phone) to a member of our team.

We are required to keep hold of your data for 21 days after your visit. It will only be used where necessary to help stop the spread of COVID-19 and after those 21  days, your data will be deleted.

  • Organised general admission seating in the halls to ensure a full 1 metre circle around each audience member, household group or bubble
  • Audience members will be seated in groups of up to 6 people or 2 households
  • Provision of sanitising stations at each entrance, and access to hand-washing facilities
  • A state of the art fresh-air air-conditioning system which ensures air is not recirculated
  • All the communal areas and surfaces of the building have been sanitised using the Bioprotectus fogging disinfection programme
  • All front of house staff to wear masks
  • Mask must be worn for the duration of your visit unless you have a medical condition that prevents you from doing so.
  • One-way ingress and egress from the halls
  • Pre-planned scheduling of all areas in the building to de-densify spaces
  • Signage reminding people to keep a distance of 1 metre wherever possible, including while moving around Kings Place with clear directional signage and the use of one-way systems
  • Regular cleaning of toilets and thorough cleaning of the hall between events
  • There is now no concert bar in the foyer, however Rotunda is open and safely serving food and drink
  • We will not be issuing paper tickets; for those without e-tickets, your email confirmation of purchase will suffice
  • Programme handbills will be digitised
  • To limit physical contact, we won’t be opening our cloakroom so please refrain from bringing large items of luggage as these won’t be allowed in the halls

Kings Place is now a recipient of the ‘We’re Good To Go’ industry standard mark, certifying that we have followed government and industry COVID-19 guidelines with a Risk Assessment in place plus a process to maintain cleanliness and aid social distancing.