Box Office 020 7520 1490 info@kingsplace.co.uk

KPlayer Guide

KPlayer is our new streaming platform. Here, you can buy tickets to watch several of our live shows online, from the comfort of your own home.  There is also an archive of free-to-watch videos.

If you miss a show or want to watch again, some of the shows will remain on KPlayer, as a video on demand, for a time-limited period.

Watching a purchased KPlayer Stream or On-Demand Video  

  • When it’s time to watch – you can access all your booked shows by logging in here  
  • Alternatively you can navigate to your shows via the KPlayer main page: Go to the ‘My List’ tab. Log into your account.
  • If the date of the show is in the future, you’ll see a message over the video informing you to come back and watch at the date and time of broadcast.
  • If watching a show which has already started or was broadcast in the past, you’ll be able to play the content immediately. Please note that shows will remain on KPlayer, as a video on demand, for a time-limited period only.
  • Remember to check your internet connection, device settings and web browser settings to ensure that you can seamlessly play live streamed video and audio.

Chat functionality

When watching a live event, you may have the opportunity to participate in a live chat, a poll or Q&A session on the event page.
Visit the Vimeo Chat help page for an outline of what to expect and how to use each of these features as a viewer. Keep in mind there is no guarantee you will always see these features used as they are enabled and controlled on an event-by-event basis.

If you are watching on your mobile, you may need to turn your device landscape to view the chat sidebar (if this is not working on an iPhone, check that the Portrait Orientation lock is off)

Watching on a smart TV 

Physically connect your Laptop

  • Open the event page on your laptop
  • Use an HDMI cable to connect your laptop to your television

Casting from Chrome

  • Using Google Chrome, navigate to the event’s Kplayer page on your chosen device. Open the Chrome menu (three dots) in the upper right corner of the window and select Cast.
  • Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will display on your TV screen.
  • To pause, fast-forward, or rewind, use the player controls within the browser tab.

Watching via Browser App

  • On your Smart TV, search for and download an internet browser app using the Google Play Store
  • Open the app and go to https://www.kingsplace.co.uk/kplayer/
  • Sign in using your Kings Place email and password
  • In KPlayer click on my list and choose the show you wish to watch

Vimeo App

The Vimeo app can be used to watch our on-demand content but NOT our live events.

  • Log into your Kings Place account, using a laptop, tablet or smartphone
  • Find the video you want to view and save this to your ‘Watch Later’ library by clicking the clock icon
  • Via your smart TV, access the Vimeo app – you should find your saved video in your ‘watch later’ library.
  • If you do not have the Vimeo app installed, you can download this from within your smart TV device, or by visiting the app store (Apple TV) or Google play store (Android TV).

Watching on Firestick

Casting from Google Chrome

  • Using Google Chrome, navigate to the event page on KPlayer on your chosen device. Open the Chrome menu (three dots) in the upper right corner of the window and select Cast.
  • Select your Chromecast source and your Chromecast destination. Chromecast will then be connected and the video will display on your TV screen.
  • To pause, fast-forward, or rewind, use the player controls within the browser tab.

Watching via Browser App

  • On your Firestick, search for and download an internet browser app (such as Firefox)
  • Open the app and search for the KPlayer website
  • Click the search result and sign in using your Kings Place email and password
  • Click on my list and choose the show you wish to watch

Troubleshooting

Vimeo

KPlayer uses Vimeo to distribute video. Please ensure your devices meet the compatibility requirements to play video from Vimeo.
Vimeo compatibility guidance can be found here

 No sound – why can’t I hear anything?

  • Some web browsers auto-mute videos on playback, so you’ll need to select unmute to hear the audio. On a laptop, hover your mouse over the video and click un-mute. On a mobile device, tap on the video screen and tap un-mute.
  • Check the volume settings on your laptop or mobile device.

It’s time for the concert, but I can’t see any live video?

  • You will need to be logged in to view your purchased video(s).
  • A few minutes before the start of a show, the broadcast will begin and a message will appear to say that the show will be starting soon.
  • If video does not start playing automatically, please try refreshing your browser page at the start time of the show.

The video is slow/buffering?

  • When watching your video, you can try changing your video quality settings to auto, or selecting a lower resolution. You can do this by clicking on the cog wheel icon at the bottom right of the video player bar.
  • It is better to have a hard-wired internet connection where possible, or if connecting over Wi-Fi, please check that you have good signal strength and are in close range of your router.
  • Please check that you have a stable dedicated internet connection with a bandwidth of at least 7Mbps or higher.
  • For more information and help about playback quality and buffering issues, please visit: https://help.vimeo.com/hc/en-us/articles/224968848

Purchasing tickets for KPlayer events

Purchasing online content is the same as booking in-hall events. Here is a short step-by-step guide to get you started:

1) Visit our website and search for a show – there are two main ways to do this:  

  • Go to https://www.kingsplace.co.uk/whats-on/ and browse the what’s on listings or use the calendar to find a show you’d like to watch. You can also hover your mouse over the What’s on tab and filter your search by ‘online events’. (Please note that not all of our shows will be live-streamed.)
  • Go directly to https://www.kingsplace.co.uk/kplayer/ and browse the homepage to find a show you’d like to watch. You can also search by category.

2) Create a Kings Place account or log in to your existing Kings Place account 

  • When you have selected a show, you will have the option to purchase the content by clicking on ‘click here to book’. You can also click on the big red button further down the page called ‘watch on KPlayer’.
  • You will be taken to a payment page, where you can select your tickets or enter a promo code. Click ‘add to basket’.
  • You will be prompted to log into your Kings Place account.  If you don’t already have an account, click on ‘Register’ and fill in the online form. You will need to create a password and enter details such as your email, name and address.

3) Review your order and purchase 

  • When logged into your account, you’ll be taken to your shopping basket page which shows a summary of your order(s). You will be given a 60 minute window of time in which to make your purchase.
  • Under delivery method, select ‘Receive an E-ticket emailed to you’ and then click ‘continue’.
  • If you have a voucher, please enter this into the Voucher ID field before completing your purchase.
  • Please review your order, and when happy with the details, click the ‘pay now’ button to complete your purchase.