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KPlayer FAQ

Vimeo Guide 
KPlayer uses Vimeo to distribute video. Please ensure your devices meet the compatibility requirements to play video from Vimeo.
Vimeo compatibility guidance can be found here: 

No sound – why can’t I hear anything? 

  • Some web browsers auto-mute videos on playback, so you’ll need to select unmute to hear the audio. On a laptop, hover your mouse over the video and click un-mute. On a mobile device, tap on the video screen and tap un-mute.
  • Check the volume settings on your laptop or mobile device.

It’s time for the concert, but I can’t see any live video? 

  • You will need to be logged in to view your purchased video(s).
  • A few minutes before the start of a show, the broadcast will begin and a message will appear to say that the show will be starting soon.
  • If video does not start playing automatically, please try refreshing your browser page at the start time of the show.

The video is slow/buffering? 

  • When watching your video, you can try changing your video quality settings to auto, or selecting a lower resolution. You can do this by clicking on the cog wheel icon at the bottom right of the video player bar.
  • It is better to have a hard-wired internet connection where possible, or if connecting over Wi-Fi, please check that you have good signal strength and are in close range of your router.
  • Please check that you have a stable dedicated internet connection with a bandwidth of at least 7Mbps or higher.
  • For more information and help about playback quality and buffering issues, please visit: